Contact Us
Customer Service Email: EastCurated@outlook.com
Please feel free to contact us at EastCurated@outlook.com. Our excellent customer support team is always responding to your inquiries! Please allow up to 24 hours for a response. Thank you for shopping with us!
Frequently Asked Questions (FAQ):
How do I place an order?
-- Simply choose your desired color, size, and quantity on the product page, then click the "Add to Cart" button and proceed to checkout.
What payment methods do you accept?
-- We currently accept PayPal, credit cards, and debit cards (Visa, Mastercard). You can select your preferred method on the checkout page and enter the necessary information to complete your transaction. Please note that we do not accept cash on delivery.
What are the materials of the products?
-- We place great importance on using environmentally friendly materials, with a cotton content of over 60% across all our products. Depending on the style, some items have a 100% cotton content. The material of each product varies. You can find specific information about the material of the item you are interested in in the product description on the item detail page.
If you have any questions or concerns about sizing, please contact our customer service before placing your order.
How can I find out the shipping costs?
-- You can check the exact costs by selecting your shipping method; the cost is usually displayed on the checkout page. Now enjoy free shipping on all orders over $100 on our website!
Where do you ship from and how long does delivery take?
-- We have warehouses in several countries and regions, and we will ship your order from the nearest warehouse based on your delivery address. Once your order is complete, we need 1 to 3 business days (excluding weekends and holidays) to process it. Our standard delivery time is 12 to 20 business days (Expedited Delivery: 7-12 business days).
Which countries do you ship to?
-- We ship to many countries worldwide, including Australia, Austria, Canada, Denmark, Finland, France, Germany, Ireland, Belgium, Italy, the Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom, and the United States.
If I ordered the wrong item, how do I remove it from my cart?
-- If your order has not yet been paid for, you can remove the item directly from your cart.
If your order has been paid for and has not yet been shipped, please contact our Customer Service team immediately for assistance.
How do I cancel or change my order?
-- Canceling an order: Please contact us immediately. Be sure to include your order number and a message stating that you wish to cancel the order. If the order has not yet been processed, we can cancel it for you. However, if the order has been processed, we will not be able to cancel it. In this case, please contact us for a return once you have received the item.
Changing an order: If you find an error in the shipping address or if other changes are necessary, please contact us immediately after receiving the order confirmation. We will do our best to make the changes for you, but we cannot guarantee anything. Once your order has been shipped, we will no longer be able to make any changes.
Please note that orders can take up to 6 hours to process, so be sure to notify us as soon as possible.
I placed my order but I haven't received a confirmation email. What should I do?
-- After placing an order, a confirmation email is automatically sent to confirm that your order has been received. If you have not received it, please follow these steps:
Check your spam folder, as confirmation emails can end up there, especially for Hotmail, MSN, AOL, and some Yahoo users.
Check your email address to ensure.