Frequently Asked Questions

We offer a 30-day return window from the date your order is delivered.

Eligible items must be unworn, unaltered, and returned in their original packaging.

To request a return, please contact support@eastcurated.com with your order number before sending anything back.

Return shipping costs are generally the customer's responsibility unless an item arrives faulty or incorrect.

For full details and exclusions, please review our Refund Policy.

For hygiene reasons, earrings are generally not eligible for return.

Personalized or engraved pieces, final-sale items, gift cards, and items showing signs of wear or damage after delivery may also be excluded.

These exclusions do not affect your statutory consumer rights.

Please refer to our Refund Policy for complete details.

We currently don't offer direct exchanges.

If your item is eligible for return, you can request a return and place a new order for your preferred style or size.

Our customer care team will be happy to guide you through the process.

Once your return has been received and inspected, approved refunds are issued to your original payment method within 5–7 business days.

Please allow additional time for your bank or payment provider to process the refund.

We want every EastCurated order to arrive in beautiful condition.

If your jewelry arrives damaged, defective, or incorrect, please contact support@eastcurated.com with your order number and clear photos of the issue.

Our customer care team will review your request and help arrange an appropriate resolution in accordance with our policies and applicable consumer rights.