Refund policy

We want you to love what you ordered. If something isn't right, we're here to help.

RETURNS

We accept returns within 30 days of delivery. To be eligible, items must be in their original condition — unworn, unaltered, and in their original packaging.

To initiate a return, please contact us at support@eastcurated.com with your order number and reason for return. We will provide instructions on how to proceed. Items sent back without prior authorisation will not be accepted.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

DAMAGES AND INCORRECT ITEMS

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us at support@eastcurated.com within 48 hours of delivery with a photo and your order number. We will resolve the issue promptly at no cost to you.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Earrings — for hygiene reasons
  • Personalised or custom-engraved pieces
  • Final sale and promotional items
  • Gift cards
  • Items that have been worn, altered, or damaged after delivery

If you are unsure whether your item qualifies, please contact us before initiating a return.

EXCHANGES

We do not process direct exchanges. To receive a different item, please return your original purchase and place a new order once your return has been approved.

EU CUSTOMERS — 14-DAY RIGHT OF WITHDRAWAL

If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason, without providing justification. Items must be returned in their original, unworn condition with original packaging. Proof of purchase is required.

This right does not apply to earrings or personalised items, in accordance with EU consumer law.

REFUNDS

Once we receive and inspect your return, we will notify you of the outcome within 3 business days. Approved refunds will be issued to your original payment method within 10 business days of approval.

Please note that your bank or card provider may require additional time to process the credit. If your refund has not appeared within 10 business days of our approval notice, please contact us at support@eastcurated.com.

Last updated: May 15, 2026